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Privacy Policy

 

Introduction

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. By using our services, you agree to the collection and handling of your information as outlined in this policy.

1. Collection of Personal Information

We collect personal information to fulfill your orders, communicate with you, and improve your experience with us. The types of personal information we may collect include:

• Order Fulfillment: Name, delivery address, and contact information (e.g., email and phone number) to ensure we can deliver your order efficiently.

• Friends With Salad Program: If you choose to join our loyalty program, we collect your email address for updates, rewards, and special offers.

• Newsletter Subscription: If you subscribe to our newsletter, we will collect your email address to send you news about new products, discounts, and special promotions. You can unsubscribe at any time by following the link in each email or by contacting us directly.

 

2. Use and Disclosure of Personal Information

We use your personal information for the following purposes:

  • To process, fulfill, and deliver your orders.
  • To communicate order updates, including delivery status and order confirmations.
  • To keep you informed about our latest products, discounts, or special offers, if you have opted to receive such communications.
  • To enhance and personalise your experience with us.

Your personal information will not be shared with third parties except where necessary to fulfill your order or comply with legal obligations. For instance, we may share your information with delivery providers to ensure your order reaches you.

 

3. Payment Information

We do not collect or store your payment details. Payments are securely handled by Shopify Payments, a third-party service provided by Shopify. Shopify may collect and process payment information on our behalf to complete transactions, subject to its privacy policies. For more information on Shopify’s handling of payment information, please refer to Shopify’s Privacy Policy.

 

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to your personal information is restricted to those employees and partners, like our delivery partner, who need it to fulfill your orders or perform related services.

 

5. Access and Correction

You have the right to access and update the personal information we hold about you. To request access, corrections, or deletion of your information, please contact us at direct@saladservers.com.au. We will respond promptly in accordance with the APPs.

 

6. Unsubscribe and Marketing Communications

If you no longer wish to receive marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link in any promotional email or by contacting us directly. Once unsubscribed, we will promptly remove you from our marketing list.

 

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed on how we handle your personal information.

8. Mobile Terms of Service

The Salad Servers Direct mobile message service (the "Service") is operated by Salad Servers Direct (“Salad Servers Direct”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Salad Servers Direct’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Salad Servers Direct through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Salad Servers Direct. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Salad Servers Direct mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 

 

Contact Us

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at: 

Salad Servers Direct

direct@saladservers.com.au

(02) 9417 7958

 

Effective Date: 8 November 2024