Privacy Policy
Introduction
This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. By using our services, you agree to the collection and handling of your information as outlined in this policy.
1. Collection of Personal Information
We collect personal information to fulfill your orders, communicate with you, and improve your experience with us. The types of personal information we may collect include:
• Order Fulfillment: Name, delivery address, and contact information (e.g., email and phone number) to ensure we can deliver your order efficiently.
• Friends With Salad Program: If you choose to join our loyalty program, we collect your email address for updates, rewards, and special offers.
• Newsletter Subscription: If you subscribe to our newsletter, we will collect your email address to send you news about new products, discounts, and special promotions. You can unsubscribe at any time by following the link in each email or by contacting us directly.
2. Use and Disclosure of Personal Information
We use your personal information for the following purposes:
- To process, fulfill, and deliver your orders.
- To communicate order updates, including delivery status and order confirmations.
- To keep you informed about our latest products, discounts, or special offers, if you have opted to receive such communications.
- To enhance and personalise your experience with us.
Your personal information will not be shared with third parties except where necessary to fulfill your order or comply with legal obligations. For instance, we may share your information with delivery providers to ensure your order reaches you.
3. Payment Information
We do not collect or store your payment details. Payments are securely handled by Shopify Payments, a third-party service provided by Shopify. Shopify may collect and process payment information on our behalf to complete transactions, subject to its privacy policies. For more information on Shopify’s handling of payment information, please refer to Shopify’s Privacy Policy.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to your personal information is restricted to those employees and partners, like our delivery partner, who need it to fulfill your orders or perform related services.
5. Access and Correction
You have the right to access and update the personal information we hold about you. To request access, corrections, or deletion of your information, please contact us at direct@saladservers.com.au. We will respond promptly in accordance with the APPs.
6. Unsubscribe and Marketing Communications
If you no longer wish to receive marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link in any promotional email or by contacting us directly. Once unsubscribed, we will promptly remove you from our marketing list.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed on how we handle your personal information.
Contact Us
For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at:
Salad Servers Direct
direct@saladservers.com.au
(02) 9417 7958
Effective Date: 8 November 2024