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Terms and Conditions

For any queries about our terms and conditions, contact our Customer Sales and Support Team on (02) 9417 7958 or email direct@saladservers.com.au.

Availability

Salad Servers Direct is only available to customers in Australia, and in the delivery areas available.

Delivery

After ordering, you will receive confirmation of your order, delivery address, delivery date, and delivery time. The delivery date and time will be the date and time you selected during checkout. 

If you need to change the delivery date and time, please call Customer Service on (02) 9417 7958 between 8am-4pm Monday to Friday at least 48 hours prior to the selected delivery date. 

Once an order has been dispatched, it cannot be cancelled and refunds will not be given. 

If we need to change your delivery date and time for any reason due to circumstances out of our control, we will notify you with the new delivery date and time with as much notice as possible.

Delivery Fee - Free Delivery

Delivery costs are free and no extra delivery fee is added to your order.

Delivery Areas and Times

Salad Servers Direct is available for delivery only in certain areas and certain postcodes. The areas are listed in the Delivery Areas menu and in the footer. To search to see whether a delivery area is serviced, please use the postcode search box at the bottom of each page.

Salad Servers Direct reserves the right to change delivery areas, available times and cutoffs for future orders without notice.

Residential Addresses

Deliveries to residential addresses can be made between two delivery windows midnight 12:00AM and 7:00 AM, and 8:00 AM and 6:00 PM.

During hot weather, we may move your delivery from the 8:00 AM - 6:00 PM window to the 12:00 AM - 7:00AM window in order to ensure orders remain chilled. 

If you will not be home, please make sure you leave detailed instructions for our drivers as to where to leave your order safely. Please note that our drivers cannot use keys or fobs to open secured doors.

Business Addresses

Deliveries to business addresses can only be made during the 08:00 AM and 6:00 PM window and cannot be delivered during the overnight delivery window. Any orders with business addresses will be moved to this delivery window. 

Business address deliveries cannot be left unattended.

If a business address cannot be accessed, a non-delivery will be returned to the distribution centre. 

Ownership of products

Once we have delivered your order to you in accordance with your instructions, you agree that the ownership of the products transfers to you.

Refrigeration of products

Your order should be refrigerated as soon as possible. Your order comes with ice packs in order to keep it chilled. You acknowledge that orders will not be left unattended during the day time delivery window for more than 1-2 hours.

Non-deliveries and re-delivery

If a delivery cannot be made due to no fault of Salad Servers or our delivery drivers, orders will be returned to the distribution centre. If you require a re-delivery, we reserve the right to charge an additional fee of $15.

Commercial/Wholesale Deliveries

Salad Servers Direct is only available to consumers. For commercial or wholesale deliveries, delis and food service, please call Customer Sales and Support (02) 9417 7958 or see our wholesale site at https://wholesale.saladservers.com.au.

Pick Up

Salad Servers Direct orders are not available for pick up.

Product Availability

From time to time a product may become unavailable for a number of reasons, such as seasonality or availability of ingredients. Salad Servers Direct reserves the right to remove a product at any time without notice.

If we cannot fulfil a product in your order due to circumstances out of our control, we will notify you as soon as possible, and either refund you the portion of your order for the unfulfilled product, or arrange an alternative to be sent to you.

Cancellation Policy

Due to Salad Servers Direct providing you with freshly prepared food, Salad Servers Direct requires a minimum notice of 48 hours prior to the selected delivery date. 

Once an order has been dispatched, it cannot be cancelled and refunds will not be given. 

Cancellation must be completed by calling Customer Service on (02) 9417 7958 between 8am-4pm Monday to Friday.

Quality Issues

For any quality issues, please call Customer Service on (02) 9417 7958 between 8am-4pm Monday to Friday.

Discounts

Discount codes are one (1) use of each code per customer. Only one code can be used per order.

Discount codes received from flyers may only be used one (1) per customer per delivery address.

Salad Servers Direct reserves the right to cancel discount codes at any time with no prior notice.

Collection of Personal Information

We will collect your personal information in order to deliver your order. This personal information may include your name, address and mobile number.

We will collect, use, store and disclose your personal information for this purpose and related purposes.

If you sign up for our newsletter, we may email you regarding new products, discounts or special offers. You can unsubscribe at any time.

Operator

Salad Servers Direct is operated by:

S&B Gourmet Foods (Aust) Pty Ltd t/a The Salad Servers
ABN: 72 003 442 108. 
Unit 1, 1 Short Street, Chatswood NSW 2067