Terms and Conditions
For any queries about our terms and conditions, contact our Customer Sales and Support Team on (02) 9417 7958 or email direct@saladservers.com.au.
Availability
Salad Servers Direct is only available to customers in Australia, and in the delivery areas available.
Delivery
After ordering, you will receive confirmation of your order, delivery address, delivery date, and delivery time. The delivery date and time will be the date and time you selected during checkout.
If you need to change the delivery date and time, please call Customer Service on (02) 9417 7958 between 8am-4pm Monday to Friday at least 48 hours prior to the selected delivery date.
Once an order has been dispatched, it cannot be cancelled and refunds will not be given.
If we need to change your delivery date and time for any reason due to circumstances out of our control, we will notify you with the new delivery date and time with as much notice as possible.
Delivery Fee - Free Delivery
Delivery costs are free and no extra delivery fee is added to your order.
Delivery Areas and Times
Salad Servers Direct is available for delivery only in certain areas and certain postcodes. The areas are listed in the Delivery Areas menu and in the footer. To search to see whether a delivery area is serviced, please use the postcode search box at the bottom of each page.
Salad Servers Direct reserves the right to change delivery areas, available times and cutoffs for future orders without notice.
Residential Addresses
Deliveries to residential addresses can be made between two delivery windows midnight 12:00AM and 7:00 AM, and 8:00 AM and 6:00 PM.
During hot weather, we may move your delivery from the 8:00 AM - 6:00 PM window to the 12:00 AM - 7:00AM window in order to ensure orders remain chilled.
If you will not be home, please make sure you leave detailed instructions for our drivers as to where to leave your order safely. Please note that our drivers cannot use keys or fobs to open secured doors.
Business Addresses
Deliveries to business addresses can only be made during the 08:00 AM and 6:00 PM window and cannot be delivered during the overnight delivery window. Any orders with business addresses will be moved to this delivery window.
Business address deliveries cannot be left unattended.
If a business address cannot be accessed, a non-delivery will be returned to the distribution centre.
Ownership of products
Once we have delivered your order to you in accordance with your instructions, you agree that the ownership of the products transfers to you.
Refrigeration of products
Your order should be refrigerated as soon as possible. Your order comes with ice packs in order to keep it chilled. You acknowledge that orders will not be left unattended during the day time delivery window for more than 1 hour and that your order will be refrigerated as soon as possible.
Non-deliveries and re-delivery
If a delivery cannot be made due to no fault of Salad Servers or our delivery drivers, orders will be returned to the distribution centre. If you require a re-delivery, we reserve the right to charge an additional fee of $15.
Commercial/Wholesale Deliveries
Salad Servers Direct is only available to consumers. For commercial or wholesale deliveries, delis and food service, please call Customer Sales and Support (02) 9417 7958 or see our wholesale site at https://wholesale.saladservers.com.au.
Pick Up
Salad Servers Direct orders are not available for pick up.
Product Availability
From time to time a product may become unavailable for a number of reasons, such as seasonality or availability of ingredients. Salad Servers Direct reserves the right to remove a product at any time without notice.
If we cannot fulfil a product in your order due to circumstances out of our control, we will notify you as soon as possible, and either refund you the portion of your order for the unfulfilled product, or arrange an alternative to be sent to you.
Cancellation Policy
Due to Salad Servers Direct providing you with freshly prepared food, Salad Servers Direct requires a minimum notice of 72 hours prior to the selected delivery date.
Once an order has been dispatched, it cannot be cancelled and refunds will not be given.
Cancellation must be completed by calling Customer Service on (02) 9417 7958 between 8am-4pm Monday to Friday.
Quality Issues
For any quality issues, please call Customer Service on (02) 9417 7958 between 8am-4pm Monday to Friday.
Discounts
Discount codes are one (1) use of each code per customer. Only one code can be used per order.
Discount codes received from flyers may only be used one (1) per customer per delivery address.
Salad Servers Direct reserves the right to cancel discount codes at any time with no prior notice.
Referrals
Salad Servers Direct reserves the right to pause, change or stop its referral program at any time with no prior notice. We will endeavour to let you know of any changes to our referral program where relevant.
Collection of Personal Information
Please refer to our Privacy Policy for detailed information regarding how we collect your personal information.
We will collect your personal information in order to deliver your order. This personal information may include your name, address and mobile number.
We will collect, use, store and disclose your personal information for this purpose and related purposes.
If you sign up for our newsletter, we may email you regarding new products, discounts or special offers. You can unsubscribe at any time.
Mobile Terms of Service
The Salad Servers Direct mobile message service (the "Service") is operated by Salad Servers Direct (“Salad Servers Direct”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Salad Servers Direct’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Salad Servers Direct through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Salad Servers Direct. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Salad Servers Direct mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Operator
Salad Servers Direct is operated by:
S&B Gourmet Foods (Aust) Pty Ltd t/a The Salad Servers
ABN: 72 003 442 108.
Unit 1, 1 Short Street, Chatswood NSW 2067