Frequently Asked Questions
Coronavirus (COVID-19) Update
Yes. We will leave your order on your doorstep in the delivery window that you have chosen. Our drivers will take a photo of the box on your doorstep to ensure that it has been delivered. This process is completely contactless.
Salad Servers are registered with the NSW Food Authority as a COVID-19 Safe Business. We also have a certified Food Safety and Quality Management system to complement the requirements as a COVID-19 Safe Business.
Yes. Salad Servers Direct is designed around a fully contactless process. Simply order online and your order will be delivered to without needing to sign for delivery. You will receive an SMS confirmation and a further SMS closer to delivery confirming the approximate delivery time.
Salad Servers is one of Australia’s leading salad and meal producers and has been operating since 1979. We source from our approved suppliers and from local farmers with whom we have longstanding relationships. We prepare your meal kits in our Sydney based facility and deliver to your door. Historically, we have supplied salads, soups, sauces and risottos primarily for big retailers, supermarkets, airlines, restaurant and caterers, and now we are finally going direct to home saving you time and money.
This means you, the consumer, get the benefit of our large-scale facility and supply chain relationships, meaning you pay less. You don't have to pay $15.00 for a single meal when you can feed a family of four for the same price!
Simply browse this site and add your items into your shopping cart. Once you have paid for your order, we’ll arrange delivery to your delivery address in the next delivery window.
All of our products are delivered chilled. Some products, like soups, pasta and sauces, can be frozen and kept for up to three months.
No. There aren't any subscriptions, contracts or catches. You can order once or order every week – it’s up to you. A minimum order of $70.00 applies, which includes free delivery.
Yes, we offer gift cards in the amount of $70, $100 and $200. These are digital only cards that are emailed to you upon purchase and can be used to purchase any item (except gift cards).
Please note you cannot purchase a gift card along with a physical item; these must be completed in two separate transactions.
Gift cards do not expire.
No. The balance of gift cards can be used on more than one transaction. For example, if you used $80 of a $100 gift card for one order, you could use the remaining $20 on another order.
If you need to find out the balance of your gift card, please contact our Customer Support team.
Order and Delivery Information
Orders should be placed through this website. To select a product for your order, click Add To Cart. Once you’re ready to order, click Checkout. Please note that our minimum order amount is $70.00 and you will need to meet this minimum before checking out.
Currently, we accept credit card payments (VISA, Mastercard, American Express). We are working on adding more payment methods such as PayPal, Apple Pay, Google Pay, Afterpay and WeChat Pay.
Our cut off time is 9am (AEDT) 3 days prior to your selected delivery date. Delivery days and delivery windows vary depending on your location.
Your order will arrive during your selected delivery window (12am-7am or 8am-6pm). We cannot guarantee a specific delivery time within this window.
To check our delivery days and windows available for your region, please see our Delivery Information page.
Currently, Salad Servers Direct delivers to Sydney metro, Sydney regional, Sydney southwest, Wollongong, Newcastle, Central Coast, Melbourne Metro, Geelong, Bendigo, Ballarat, Brisbane metro, Gold Coast and Canberra.
You can check to see whether we deliver to your postcode here: Delivery Information.
We are working on expanding our delivery area. Please sign up to our newsletter below to receive updates on our delivery areas.
Yes. Salad Servers Direct has a minimum order of $70.00, which includes free delivery. You can have as many or as few items as you like in an order, as long as the cart value is $70.00 or above.
For daytime deliveries, we require you to be home in order to ensure that your order is correctly refrigerated. The courier will leave your order in a safe place and will take a photo to ensure that it has been delivered. Please make sure you refrigerate your order as soon as possible, particularly if you have chosen a daytime delivery window.
You should receive an SMS to alert you when your order has been delivered during the daytime delivery window.
Salad Servers Direct orders come in a cardboard box with an insulated liner along with ice pack/s to keep your order chilled. Each of our products are packed either in a bag (party salads, curries, soups, risottos, stir fries, sauces), plastic recyclable and re-usable container (salads and sides), or a baking tray (bakes). For the products that are freezable, you can put the bags directly into the freezer. You can also recycle the cardboard box after you've unpacked your order.
Your order is kept refrigerated the entire time, from packing to delivery. You should refrigerate your order as soon as you can after delivery to ensure freshness.
Your delivery may arrive anytime between your selected delivery window (12am-7am or 8pm-6pm). We cannot guarantee a specific delivery time. If you require your delivery for a specific event, we recommend selecting a delivery date the day before to ensure that your order arrives on time.
If you sign up for SMS notifications, you will receive an SMS confirmation of your order, followed by an SMS on the day of delivery with an approximate delivery time.
Yes you can! Some of our salads are available in Woolworths, IGA, Costco, Drakes and Supabarn supermarkets. You can also find our salads in Salad Servers branded delis of select IGA stores. However, most of the products on Salad Servers Direct, like our curries and stir fries, are only available online.
The stated product shelf-life is for unopened products. Once opened, we recommend using within 48 hours.Salads
Between 4 days delivered depending on the chosen salad. Do not freeze. Store in the fridge between 0°C and 5°C.Soups
Minimum 10 days delivered. Store in the fridge between 0°C and 5°C.Curries & Stews
Minimum 10 days delivered. Store in the fridge between 0°C and 5°C.Pasta
4 days delivered. Store in the fridge between 0°C and 5°C.Sauces
Minimum 10 days delivered. Store in the fridge between 0°C and 5°C.Stir Fries
Minimum 4 days delivered depending on the chosen stir fry. Do not freeze.Risottos
Minimum 10 days delivered. Store in the fridge between 0°C and 5°C.Bakes
4 days shelf-life. Do not freeze. Store in the fridge between 0°C and 5°C.Sides
4 days shelf-life. Do not freeze. Store in the fridge between 0°C and 5°C.
Each product has the allergen information details provided on the product label. The individual product page on this website also provides the allergen information.
Unfortunately, we do not have any halal or kosher products at this time.
Our products arrive in a vacuum sealed bag, tray container depending on the type of product. We do not provide serving bowls, plates or cutlery.
Issues with your Order
Our sales and support team are available Monday to Friday, 8am to 5pm on (02) 9417 7958, or email email@example.com.
Please email firstname.lastname@example.org. We will investigate and rectify as soon as possible.
Please email email@example.com or call our sales team on (02) 9417 7958 if you would like to make any changes to your order. It is not possible to do this yourself online and changes cannot be made after the cut off time.
Please email firstname.lastname@example.org if you’ve received the wrong item and we will organise a refund for you.
Please see our Serving Instructions page for more information about serving and cooking instructions.
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.