Frequently Asked Questions

Coronavirus (COVID-19) Update

Can Salad Servers still deliver during COVID?

Yes. We will leave your order on your doorstep in the delivery window that you have chosen. Our drivers will take a photo of the box on your doorstep to ensure that it has been delivered. This process is completely contactless.

What precautions are Salad Servers taking?

Salad Servers are registered with the NSW Food Authority as a COVID-19 Safe Business. We also have a certified Food Safety and Quality Management system to complement the requirements as a COVID-19 Safe Business.

Is your delivery procedure contactless?

Yes. Salad Servers Direct is designed around a fully contactless process. Simply order online and your order will be delivered to without needing to sign for delivery. You will receive an SMS confirmation and a further SMS closer to delivery confirming the approximate delivery time.

General Information

How can you offer such great prices?

Salad Servers is one of Australia’s leading salad and meal producers and has been operating since 1979. We source from our approved suppliers and from local farmers with whom we have longstanding relationships. We prepare your meal kits in our Sydney based facility and deliver to your door. Historically, we have supplied salads, soups, sauces and risottos primarily for big retailers, supermarkets, airlines, restaurant and caterers, and now we are finally going direct to home saving you time and money.

This means you, the consumer, get the benefit of our large-scale facility and supply chain relationships, meaning you pay less. You don't have to pay $15.00 for a single meal when you can feed a family of four for the same price!

How does Salad Servers Direct work?

Simply browse this site and add your items into your shopping cart. Once you have paid for your order, we’ll arrange delivery to your delivery address in the next delivery window. Typically, this is within 1-2 days. 

All of our products are delivered chilled. Some products, like soups, pasta and sauces, can be frozen and kept for up to three months. 

Do I need to sign up to a subscription or contract?

No. There aren't any subscriptions, contracts or catches. You can order once or order every week – it’s up to you. A minimum order of $50.00 applies, which includes free delivery.

Do you offer gift cards? Do they expire?

Yes, we offer gift cards in the amount of $50, $100 and $200. These are digital only cards that are emailed to you upon purchase and can be used to purchase any item (except gift cards).

Please note you cannot purchase a gift card along with a physical item; these must be completed in two separate transactions.

Gift cards do not expire.

Do I have to use a gift card on one transaction only?

No. The balance of gift cards can be used on more than one transaction. For example, if you used $80 of a $100 gift card for one order, you could use the remaining $20 on another order.

If you need to find out the balance of your gift, please contact our Customer Support team.

Order and Delivery Information

How do I order?

Orders should be placed through this website. To select a product for your order, click Add To Cart. Once you’re ready to order, click Checkout. Please note that our minimum order amount is $50.00 and you will need to meet this minimum before checking out.

How do I pay for my order?

Currently, we accept credit card payments (VISA, Mastercard, American Express) and Paypal. We are working on adding more payment methods such as Apple Pay, Google Pay, Afterpay and WeChat Pay.

When do I have to order by? When will my order be delivered?

The order cut-offs and delivery window will depend on where you are located.

Your order will arrive during your selected delivery window (12am-7am or 8am-6pm). We cannot guarantee a specific delivery time within this window.

To check our delivery days and windows available for your region, please see our Delivery Information page.

Where do you deliver?

Currently, Salad Servers Direct delivers to Sydney metro, Sydney regional, Sydney southwest, Wollongong, Newcastle, Central Coast, Melbourne Metro, Geelong, Bendigo, Ballarat, Brisbane metro, Gold Coast and Canberra.

You can check to see whether we deliver to your postcode here: Delivery Information.

We are working on expanding our delivery area. Please sign up to our newsletter below to receive updates on our delivery areas.

Is there a minimum order?

Yes. Salad Servers Direct has a minimum order of $50.00, which includes free delivery. You can have as many or as few items as you like in an order, as long as the cart value is $50.00 or above.

Do I have to be home when my order arrives?

For daytime deliveries, we require you to be home in order to ensure that your order is correctly refrigerated. Currently, Salad Servers Direct is "no contact" delivery. Our drivers will leave your order in a safe place and will take a photo to ensure that it has been delivered. Please make sure you refrigerate your order as soon as possible, particularly if you have chosen a daytime delivery window.

You should receive an SMS to alert you when your order has been delivered during the daytime delivery window.

What packaging does my order come in? Can I recycle it?

Salad Servers Direct orders come in a cardboard box with an insulated silver liner along with two frozen ice pouches to keep your order chilled. Each of our products is packed either in a bag ( curries, soups, stir fries, sauces), plastic recyclable and re-usable container (salads and sides), or a baking tray (bakes). For the products that are freezable, you can put the bags directly into the freezer. You can also recycle the cardboard box after you've unpacked your order.

Your order is kept refrigerated the entire time, from packing to delivery. You should refrigerate your order as soon as you can after delivery to ensure freshness.

What time will my order arrive?

Your delivery may arrive anytime between your selected delivery window (12am-7am or 8pm-6pm). We cannot guarantee a specific delivery time. If you require your delivery for a specific event, we recommend requesting a delivery date the day before to ensure that your order arrives on time.

If you sign up for SMS notifications, you will receive an SMS confirmation of your order, followed by an SMS on the day of delivery with an approximate delivery time.

Product Information

Can I buy Salad Servers products in store?

Yes you can! Some of our salads are available in Woolworths, IGA, Costco, Drakes and Superbarn supermarkets. You can also find our salads in Salad Servers branded delis of select IGA stores. However, most of the products on Salad Servers Direct, like our curries and stir fries, are only available online.

How long do Salad Servers products last for? What is the shelf life?

The stated product shelf-life is for unopened products. Once opened, we recommend using within 48 hours.

Salads

Between 4 days delivered depending on the chosen salad. Do not freeze. Store in the fridge between 0°C and 5°C.

Soups

Minimum 10 days delivered. Store in the fridge between 0°C and 5°C.

Curries & Stews

Minimum 10 days delivered. Store in the fridge between 0°C and 5°C.

Pasta

4 days delivered. Store in the fridge between 0°C and 5°C.

Sauces

Minimum 10 days delivered. Store in the fridge between 0°C and 5°C.

Stir Fries

Minimum 4 days delivered depending on the chosen stir fry. Do not freeze.

Risottos

Minimum 10 days delivered. Store in the fridge between 0°C and 5°C.

Bakes

4 days shelf-life. Do not freeze. Store in the fridge between 0°C and 5°C.

Sides

4 days shelf-life. Do not freeze. Store in the fridge between 0°C and 5°C.

What allergen information do you provide?

Each product has the allergen information details provided on the product label. The individual product page on this website also provides the allergen information.

Do you have any halal or kosher products?

Unfortunately, we do not have any halal or kosher products at this time.

Issues with your Order

How can I contact Salad Servers?

Our sales and support team are available Monday to Friday, 8am to 5pm on (02) 9417 7958, or email direct@saladservers.com.au.

There was a mistake with my order.

Please call our sales team on (02) 9417 7958 if you have a problem with your order.

Can I change/cancel my order?

Please call our sales team on (02) 9417 7958 if you have a problem with your order. It is not possible online.

What happens if I receive the wrong item?

Please call our sales team on (02) 9417 7958 or email direct@saladservers.com.au if you’ve received the wrong item. We’ll arrange for a credit or the right item to be sent to you.

How do I cook/serve/prepare a specific product?

Please see our Serving Instructions page for more information about serving and cooking instructions.